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Janes Family Foods Ltd. - Privacy & Policies

Web and Internet Privacy Statement

Janes Family Foods Ltd., Janes, respects the privacy of visitors to its website, www.janesfamilyfoods.com. Personal information is collected, used, and disclosed by Janes in accordance with this privacy statement, and is based on Janes Privacy Statement and adheres to the CSA 10-ten Privacy Principles. In Janes Privacy Statement personal information is defined as that which can be used to associate or identify a specific individual and may include name, home address, telephone number, cell phone and email address, credit card and banking data and social insurance number. Information which is available through the public domain such as that printed on a business card is not considered to be personal information and may include position or job title and business address, telephone, cell, fax and email address.

Individuals may visit www.janesfamilyfoods.com without disclosing or revealing personal information. Janes only collects personal information about clients when informed consent is provided and the purposes for use have been explained, this would include registering for services via the website or completing online surveys. By completing online electronic forms and surveys individuals are providing consent to Janes to collect, use, and disclose the personal information they enter.

This privacy statement is intended to address personal information collected through interaction with www.janesfamilyfoods.com . To learn more about Janes Family Foods Ltd., and its privacy policies and procedures please contact the Chief Privacy Officer at privacy@janesfamilyfoods.com.

Collection and use of Personal Information:

Individuals who register for Janes services through the www.janesfamilyfoods.com website need to provide certain personal information in order that Janes can perform the services which the client has requested.

The online registration process will require name and other contact information such as address, phone number and email address. Individuals may also be asked to select and enter a Userid and Password to access selected www.janesfamilyfoods.com services in the future.

From time to time Janes transaction history to generate statistics on usage and performance reports for use internally within Janes. This is done to enable Janes to improve service and determine if additional features and innovation are necessary.

www.janesfamilyfoods.com may have a number of locations where clients and visitors may provide personal information that that will allow Janes to enhance the services provided. This may include, but is not limited to: a) managing personal information within an individual account or Userid, b) provide information and feedback on Janes products and promotions, c) answer individual client questions and concerns and d) permit clients to provide Janes with recipe ideas and concepts for product innovation.

Where applicable, the Identified Purpose is displayed to address which personal information is being collected and how it will be used and disclosed.

Collection of information that does not identify the Individual:

Upon entering the www.janesfamilyfoods.com website some technical information will be logged for every session. This may include a) the individual’s internet address, b) the address of the ISP providing the client access to Janes site, c) the duration of the session, d) the specific pages visited, e) the operating system and Web browser software each client uses, f) if the connection was made through a specific search engine h) the keywords used to find Janes website.

These technical logs do no, and will not, contain any personal information and are available only to Janes technical staff. The log information is used for the sole purpose of tracking each session in order to improve navigation and performance. Technical data is never tied back to a specific individual; however this may be necessary should Janes have security concerns.

Temporary cookies will be employed for each session. The cookie is placed on the individuals PC, through the browser, to enhance the use of the site and the performance of the session, providing a unique identifier as the individual navigates from page to page. Upon termination of the session, the cookie is destroyed.

Cookies are never used to redirect client session to servers outside the purview of Janes Family Foods Ltd.

Disclosure and Retention of Personal Information

Individual who provide personal information through www.janesfamilyfoods.com are assured that Janes will not disclose this data to any 3rd-party and will manage the integrity of the data in keeping with CSA Principles 1, 2, 3 and 5.

Clients who register and use Janes online services have their account and personal information stored and secured in a database under the control of Janes Family Foods Lt.

In the event that an account is no longer required, or the client wishes to terminate the relationship with Janes and www.janesfamilyfoods.com , it is the clients’ responsibility to advise the Janes Customer Service function of their decision to cancel the services and programs assigned to the specific account.

Accuracy of Your Information

Janes makes every best business effort to ensure that the information it collects and stores is accurate, however it is ultimately the responsibility of the client / account holder to validate the information and notify Janes if data is inaccurate and requires modification. This is necessary to ensure that Janes can continue to provide accurate and meaningful services to it’s clients.

Please contact the Chief Privacy Officer at privacy@janesfamilyfoods.com for information on the data stored by Janes.

Data transmission security:

Janes provides a secure online environment by which the transmission of personal information such as usernames and passwords, this occurs in an encrypted manner. Janes uses proven, internationally recognised security methodologies and encryption protocols.

Contacting Janes Family Foods Ltd.

As a good corporate citizen, Janes Family Foods Ltd., accepts the responsibility for managing the confidentiality and security of the personal information clients provide through www.janesfamilyfoods.com. As a steward of the personal data provided by its clients Janes is committed to maintaining their anonymity and pledges to continue to provide additional protection as technology improves and best practices are recognised.

Janes will continually monitor its data collection and management practices to ensure that it abides by the 10-ten principles provided by the Canadian Standards Association, (CSA).

Any concerns regarding privacy or data collection and management practices should be directed to the Chief Privacy Officer, privacy@janesfamilyfoods.com.

Coupon Policy

While Janes does not provide coupons on request, customers can often find special deals on Janes products in weekly grocery flyers; coupons are also occasionally offered through magazines and at the store shelf. The Janes Family Foods FaceBook page often features discussions about product deals, along with recipes from other consumers; and occasionally contests. Contests and prizes are also available on Twitter from time to time, and the Janes recipes page offers interesting ways to prepare Janes products.

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